Apology vouchers send after Ryanair cancellation fiasco

0
10
ryanair vouchers for cancelled flights

Ryanair is emailing passengers impacted by its flights cancellations offering them a £40 voucher towards a future flight.

The gesture, which is on top of the EU compensation that passengers are entitled to, comes with ‘deepest apologies’ for the disruption, which Ryanair blamed on a ‘mess up’ over pilots leave.

But the voucher can only be used for travel from October 1 to March 20 2018, and does not include the popular Christmas or New Year period.

Signed by chief executive Michael O’Leary, the email says the airline has set up a separate team to handle EU261 claims.

It finishes by saying: “Rest assured there will be no repeat of last week’s roster related flight cancellations.”

Source: Travelmole

LEAVE A REPLY